Support Terms
At softmonke studio, we understand how crucial timely support is for you. Our dedicated support team is committed to resolving your queries and issues in a prompt and efficient manner.
⚡ Online Hours
Our support team will be available Mondays to Fridays, 8am to 3pm (UTC), excluding public holidays.
We're offline? Not to fret, you can still leave us a message when we're offline and we'll get back to you as soon as possible.
⌛ Response Time
As part of our commitment to provide unparelleled support to our valued customers, we take pride in providing assistance within 24 hours, ensuring you receive the help you need swiftly.
🐌 If There's a Delay
In rare instances, if we are unable to meet the 24 hours timeframe, please rest assured that we're putting in the extra effort to respond to all of our customers promptly. We seek your understanding in such instances.
Your satisfaction is our top priority, and our team would greatly appreciate your patience.
⛔ Avoid Duplicate Tickets
To streamline our support processes and maintain efficiency, we kindly request that you refrain from opening multiple tickets for the same issue. This practice not only adds to our workload but may also inadvertently lead to delays in our response time.
🤙 How to Reach Us
- Browse Help Center: Browse through our specially curated topics and articles to get immediate answers and solutions to your questions and issues.
- Submit a Ticket: Click on the chat bubble on the bottom-right to submit a new ticket with us.
- Email Us: Shoot us an email with all the details and a representative will get back to you as soon as we can.
Should you have any further questions or concerns, please don't hesitate to reach out. Our team is always here to assist you.
Thank you for choosing softmonke studio!